There are many different moving companies out there to help you with your relocation needs. Because of the sheer number of companies for you to choose from, it may be difficult to gauge which one is the best fit for you. The experienced residential movers here at Preferred Moving & Storage will go over some of the important questions you should be asking prospective moving companies.

How long have you been in business?

This question will give you a good idea of their expertise in moving services and the services they are able to offer.  A company that is just starting out might not be able to give you the same efficiency and smooth moving experience that an experienced one can.  They may also lack in professionalism, knowledge, and customer service.

Do you have a verifiable local address?

Just about all moving companies can be found on line.  Be sure to pull up the mover's website and then look up their listed address.  Be wary of any moving company working from a residential address or one with an out-of-state address.

Are you licensed and insured?

Verify that the company you are hiring to move everything you own has the proper state licensing and state required insurance. For out of state moves, verify the carrier's DOT number on protectyourmove.gov.   If you are staying in state, check with your local consumer affairs agency. Movers should always be willing to share proof of liability insurance as well as workers comp coverage.

What are your pricing policies?

A licensed moving company must offer to provide you with an in-person or virtual survey so they can personally view all items that you plan to move. The virtual or in-person survey should always be followed up with a written estimate of charges. The survey will also give the mover the opportunity to provide you with any additional charges that need to be included with the cost of your move. The last thing you want is to receive a phone estimate that is nowhere near the actual price you will be charged on moving day.

What are some of your accolades & affiliations?

Asking this question can give you a good gauge of their reputation in the moving industry. Knowing what groups they are affiliated with as well as any awards they have earned can be a testament to the quality of work and service they provide. Be sure to research their affiliated groups as well to see how prestigious they really are. We recommend working with companies that carry ProMover certification with the American Trucking Association as well as the Michigan Movers Association.

Feedback and testimonials from previous customers are one of the best ways to see what type of move you can expect from a moving company. It can help to see the positive or even negative experiences that people have had with a particular company and how negative issues were handled. Always check their on line reviews. Our recommendation is to check their website, Google, BBB, and Facebook.  Be wary of working with any moving company that does not have an on line presence.

How will my property be protected?

Moving can be quite intensive and if your goods are not handled properly, it can lead to your property being damaged. Ask what proactive steps they will take to protect your property so you can make the right decision on which mover to hire.  Any experienced moving company will protect your property with: 

  • Moving Blankets
  • Floor Covering
  • Specialized Boxes
  • And more! 

What happens if my items get damaged? 

Worrying about your items getting damaged during a move is understandable.  When you ask them this question, it can give you a good idea of the policies they have in place in case you need to file a claim.  If they have limited policies in place, they might not be a good choice for you.  A reputable moving company will offer released value protection and even replacement value protection for your items in the event that something is damaged.

Where is your storage facility located? 

Some customers know in advance that their move will require storage, but some do not know until an unexpected delay occurs. Most larger moving companies have their own storage facility. When you ask questions about their storage warehouse, be sure to ask:

  • Where will my items be stored?
  •  Do you have a security system in place?
  •  Does your facility have a fire/sprinkler system?
  • Does your warehouse have monthly pest control service?

Choose A Trusted Moving Company

With these questions, you will be able to comb through the various moving companies and choose the best one for your needs. Make sure you choose a trusted moving company, like us here at Preferred Moving & Storage, for all of your moving and storage needs. Contact us today at (586) 554-2022 to get started!